Success story: Let’s go! The launch is critical

Sector:

Service: , ,

The company

  • Leader in the development of standard management software for Professional Offices and Companies.

The challenge

  • The challenge was to improve customer satisfaction in application launching processes, avoiding the impairment of the company’s image.
  • It was also necessary to optimize the operational productivity of the launch and improve resource management in the Services area and its coordination with the Sales area.

The solution

  • We designed and implemented a new process for the launch of the services sold to customers, highlighting the figure of a single customer manager for each service.
  • We set up a matrix organizational structure to support the new process, and created new management tools to provide visibility and facilitate decision-making in the Services and Sales areas.
  • We increased the quality index of services by 33% and sales by 10%.