Success story: Renewing general services from top to bottom


Service: ,

The company

  • National chain for hotel and restaurant services. One of the largest family businesses in Spain, with approximately 3,000 employees.

The challenge

  • The company needing to upgrade the back office processes of 4 areas of the group:
    • Administration: establish an administrative structure to provide service to the operating centres. Standardize administrative processes.
    • Treasury / Collections Management: improve collections management to reduce paydays.
    • Procurement and Purchasing: optimize purchasing and procurement processes ensuring the guidelines of the purchasing department of the group.
    • Catering: increase the productivity of the business by managing operating costs.

The solution

  • We designed and implemented a new centralized management structure and new administrative process (administration and controlling) with a major simplification of the organization.
  • We defined and standardized the collections management process and implemented tools at group level, obtaining a decrease of 4.1 paydays and a release of €2 M cash flow.
  • We established a new structure for centralized procurement management with a 7.4% improvement in the cumulative consumption vs. income ratio.