Banking & Insurance

The financial sector is undergoing a historical transformation. The period of crisis has forced it to optimize core aspects such as bad debt, liquidity or capital, to strengthen current business and lay the foundations for future business. Meanwhile, mergers are proving to be an excellent way to gain scale, access new business and improve efficiency.

The insurance sector is also involved in the rethinking and improvement of its models and operations.

At Alfa consulting we have been working for some time with leaders of the sector in key areas for the improvement of their competitiveness:

  • We optimize the management of products, customers and channels. From the definition and design to the implementation of the new solutions
  • In the design, implementation and improvement of operations, we create value by applying a proven methodology with a great team of professionals
  • We define objective and measurable indicators to monitor progress, ensuring the implementation of the strategy
  • In mergers and acquisitions we apply strong programme management techniques to the integration process, achieving fast, solid implementation of the change

Our customers:

  • Logo_BankofAmerica_C
  • Logo BBVA
  • NO_Logo_BNPParibas_R
  • Logo_Cetelem_R
  • NO_Logo_citibank_R
  • NO_Logo_CreditSuisse_R
  • Logo_DeutscheBank_R
  • Logo_MutuaMadrilena_R
  • Logo_Santander_R

Success cases

Assistance between people from the Call Centre Read More

Companies that respond: the importance of customer service Read More

Quality customer service Read More