A sale never ends. From this perspective, at Alfa consulting we realize that the goal of after-sales is to prolong the relationship with our customers to ensure their continued satisfaction and be able to create sales opportunities on a recurring basis.
After-sales activities include those focused on the product and those focused on the customer, so there may be both technical and commercial services that complement each other, offering great opportunities to improve and differentiate ourselves from our competitors.
Since our inception, at Alfa consulting we have worked with leaders from various sectors to design and improve their after-sales services in a sustainable way.
In our collaborations we have achieved results such as:
- Improved efficiency of between 15% and 30%
- Improved service quality indicators of up to 25%
- Increased customer satisfaction of around 50%
- Increased customer recovery ratios of up to 200%
- Improved customer retention rates
- 50% increase in revenue from improved customer service
In our projects we achieve ROI periods of 3 to 6 months.