News and issues about Alfa, our people, our thoughts and our capabilities.

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Making the most of After-Sales services in the digital age

Written by: Jordi Zaragoza, Partner Luis Montalban, Consultant For decades, organizations have thought of after-sales as one opportunity to gather additional revenues after the sale of a product. This opportunity however, relies heavily on the satisfaction of the customers. But what can organizations do now that customers have evolved and are more empowered, wanting faster […]

Scandinavian consultancy Valcon joins our group

Scandinavian consulting firm Valcon has joined our group,Cordence Worldwide, a global partnership of management consulting firms with an on the ground presence in 20+ countries. Alfa Consulting and all the other Cordence Worldwide member firms are excited to welcome Valcon to the partnership. Both Valcon and Cordence Worldwide see strong synergistic opportunities in the partnership, as […]

How to prepare yourself for Digitization in After-Sales

Written by: Jordi Zaragoza, Partner Luis Montalban, Consultant The digital revolution is impacting the after-sales market, bringing both challenges and opportunities. Organizations realize that digitization is the way forward to deal with all the changes occurring within the after-sales market. But, what do you need to know to be prepared for these changes? We’ve gathered five important […]

4 Utilities Mega Trends for 2050

Our  CWW group’s Young Professional Network (YPN) gathered together and identified the potential issues utility firms will face in the future and came up with ways they can prepare for these future challenges. Such thoughts were compiled into the quick scan “Trend analysis YPN Wake-up call Cordence Utilities Summit 2018” that you can download below. […]

Alfa Consulting attends the IESE MBA Career Forum

The MBA Career Forum is IESE’s flagship career event organized by the Career Services team that takes place bi-annually. This week, on February 12th, over 30 hiring companies from diverse sectors gathered together in their Barcelona campus. This way, IESE MBA students got a chance to interact with company representatives and learn more about potential opportunities. […]

How to build an optimized CX organization

Written by Anna Vilatarsana and José Buch Based on North Highland White Paper “Optimizing your costumer experience-focus: An actionable guide”   It is not new, as the legendary management guru, Peter Drucker once said, “The purpose of business is to create and keep a customer”, and even there are multiple strategic priorities, we need to […]

ESADE MSC students visit our Barcelona office

Once again, this year ESADE  has chosen Alfa Consulting as one of the companies to visit within their Profession in Action program for the MSC students. Yesterday, January 22, a group of around 20 ESADE MSC students visited our offices in Barcelona.The visit, part of their Profession in Action program, aims to offer students a view of […]

Alfa Consulting donation drive collects over 300 kg of clothes!

For the last two years Alfa Consulting employees have been bringing in clothes, accesories and homeware as donation for a cause.  During the past months, our two offices in Spain, Barcelona and Madrid, were proud to again host a clothing donation drive for the second year in a row. Throughout the year, Alfa Consulting employees collected […]

Alfa Consulting participates in CSR Panel organized by Cáritas NGO

This past Tuesday, Alfa Consulting attended a panel discussion on Best Practices in Corporate Social Responsibility (CSR) organized by the NGO Cáritas Barcelona at the Universitat de Barcelona. CSR Best practices The conference took place at the Faculty of Economics and Business at the Universitat de Barcelona and, as in previous years, a couple of […]