The transformation of the after-sales service model

The advent of new technologies enables us to transform our value proposal, maximizing income and reducing total operational costs. After-sales is a significant sphere of activity for many companies, and one that can generate value and optimize long-term customer relationships when properly carried out. The emergence of the IoT and digital conversion have brought about […]

Improving After Sales efficiency

Technical services are normally labor-intensive. The key to increasing efficiency is to optimize the quality of the service and the cost structure. It is therefore essential to achieve an optimum orientation of middle management in how they supervise these teams, which are usually off-site. There is often a great deal of improvement to be made […]

How to identify opportunities on after-sales services

After–sales service is a key element for many companies. Every time a sale takes place, we have the opportunity –or the obligation, depending on how you look at it – to offer customers a service. By taking advantage of this opportunity we gain a better understanding of our customers’ needs and motivations. The objective of […]

After-sales relationships as a competitive advantage

We are in living in the golden years of service; every organization needs to transform itself to provide unique and competitive services in order to survive. Historically, the relationship between a company and its clients pivot around the company’s core product(s); however, the global business climate demands a more customer-centric view. Therefore, more emphasis is […]