Improving After Sales efficiency

Technical services are normally labor-intensive. The key to increasing efficiency is to optimize the quality of the service and the cost structure. It is therefore essential to achieve an optimum orientation of middle management in how they supervise these teams, which are usually off-site. There is often a great deal of improvement to be made […]

Key aspects to a successful cost reduction program

Sometimes, and for many different reasons, companies consider the opportunity to conduct a global cost reduction program. This is a useful initiative, even after budgetary reductions by area and department. However, these programs often fail to develop their full potential for improvement. The causes are often more related to the approach and execution of the program […]

After-sales relationships as a competitive advantage

We are in living in the golden years of service; every organization needs to transform itself to provide unique and competitive services in order to survive. Historically, the relationship between a company and its clients pivot around the company’s core product(s); however, the global business climate demands a more customer-centric view. Therefore, more emphasis is […]

Applying Management System concepts in a wide range of activities

The application of Management System concepts to the development of any activity can substantially improve its efficiency and results. To that end, these are some elements that should be considered: – Forecast. Estimate in advance, applying reasonable and practical criteria, the scale of activity and its expected evolution, understanding the factors that should drive it. – […]