How Digital is transforming the relationship between car manufacturers, dealers and customers

Automotive Groups have recently started to engage in large digital transformation programs triggering major internal changes to fill the gap with other “customer-oriented” industries. Almost all Automotive Groups now have digital departments, with generally strong communication within the digital transformation and the customer approach. The customer approach topic is in fact a real challenge for […]

Scandinavian consultancy Valcon joins our group

Scandinavian consulting firm Valcon has joined our group,Cordence Worldwide, a global partnership of management consulting firms with an on the ground presence in 20+ countries. Alfa Consulting and all the other Cordence Worldwide member firms are excited to welcome Valcon to the partnership. Both Valcon and Cordence Worldwide see strong synergistic opportunities in the partnership, as […]

How to build an optimized CX organization

Written by Anna Vilatarsana and José Buch Based on North Highland White Paper “Optimizing your costumer experience-focus: An actionable guide”   It is not new, as the legendary management guru, Peter Drucker once said, “The purpose of business is to create and keep a customer”, and even there are multiple strategic priorities, we need to […]

World Class Maintenance Approach + Industry 4.0

Maintenance is a key success factor in industrial business operations. It has a direct impact on the whole manufacturing system, product quality, and production costs. However, many factories take a reactive maintenance approach which ultimately has negative impacts on performance and results. For this reason, we are glad to share with you “Lean World Class […]

Alfa Consulting hosts the 5th YPN international Training

This week Alfa Consulting hosted the 5th YPN (Young Professionals Network) international training with the topic “Design Thinking and Innovation“. The two day training took place in Barcelona with the participation of other seven CWW partner firms: Oresys (France), Horváth & Partners (Germany), Key to Way (Korea), S. Point (China), Bonfiglioli Consulting (Italy), Twynstra Gudde (Netherlands) […]

Electric Vehicles – a “Killer App” for Utilities?

After many years of fits and starts, the Electric Vehicle (EV) market is showing signs of coming into its own. This advance of the EV market is happening with both a push from policy makers and a pull from the market: a growing infrastructure of public charging stations, a decrease in the cost of lithium ion […]

Enabling the Value of Time

Autonomous driving will change the automotive industry and mobility as we know it.  New transport systems and transport options are being developed already. And because of this the experience of traveling alone in one’s own autonomous vehicle will also fundamentally change.  The idea that the time spent in a vehicle can be used for a […]

Global Insights on Energy Distribution

Global Insights on Energy Distribution

Energy Distribution companies around the world are interested in knowing how to respond to new customer demands as well as about the adoption of new technologies. There are a few global trends and challenges in the electricity distribution business that companies in the sector must be aware of. For this reason, we are pleased to […]