Design Thinking Workshop with ESADE MSC students

Yesterday, April 10th, over 50 students form the ESADE MSc came to our Barcelona offices and took part in a Design Thinking workshop we had prepared for them. The purpose of this interactive workshop was to enable the students to learn the fundamentals of Design Thinking to improve organizational performance and was run by Alfa […]

Innovation and digitization in the Healthcare industry

Written by: Joaquim Grau, Manager at Alfa Consulting The world of health is rapidly changing, adapting to the new habits and roles of patients, professionals and health services. On the one hand, a greater empowerment of patients has been developed in the decision making with regard to their treatments. On the other hand, the consolidation […]

How to build an optimized CX organization

Written by Anna Vilatarsana and José Buch Based on North Highland White Paper “Optimizing your costumer experience-focus: An actionable guide”   It is not new, as the legendary management guru, Peter Drucker once said, “The purpose of business is to create and keep a customer”, and even there are multiple strategic priorities, we need to […]

Alfa Consulting hosts the 5th YPN international Training

This week Alfa Consulting hosted the 5th YPN (Young Professionals Network) international training with the topic “Design Thinking and Innovation“. The two day training took place in Barcelona with the participation of other seven CWW partner firms: Oresys (France), Horváth & Partners (Germany), Key to Way (Korea), S. Point (China), Bonfiglioli Consulting (Italy), Twynstra Gudde (Netherlands) […]