The transformation of the after-sales service model

The advent of new technologies enables us to transform our value proposal, maximizing income and reducing total operational costs. After-sales is a significant sphere of activity for many companies, and one that can generate value and optimize long-term customer relationships when properly carried out. The emergence of the IoT and digital conversion have brought about […]

Why the right tools and processes are important!

 Contractors are the key and major work force in all projects in the Oil & Gas sector. The challenges in this sector are tremendous (fluctuation of energy prices, environmental specifications, political pressure) and in order to continue growth and transformation companies need to ensure their ability for renewal. It is therefore appropriate to rethink the […]

Alfa Consulting at the Customer experience in Utilities summit.

Last week, Alfa Consulting participated in the “Customer experience in Energy & Utilities” summit organized by the Global Consulting Alliance Cordence Worldwide, held in Portland, USA on 19, 20 and 21 October. Key topics on the agenda included the impact on grids of the revolutions in transport, particularly electric vehicles and contractor management. A case […]

Retail growth and supplier enablement made easy

In a highly competitive and saturated market, where customer expectations are changing every day, it is very important to have a realistic strategy for differentiation and growth. In this video, Alfa Consulting partner at Cordence Worldwide alliance, North Highland, presents the key factors to bridge the gap between retailers and suppliers in order to align […]