7 upcoming technological innovations on Energy Distribution

Here’s our list with the 7 most relevant upcoming technological innovations on Energy Distribution: Inclusion of distribution automation With the inclusion of distribution automation, companies will be able to make real-time adjustments to changing loads, generation and failure conditions of the distribution system without operator intervention. The system will support local power grids and ease […]

Increasing your sales with after-sales services

From a purely sales point of view, after-sales service has its own characteristics, which, developed in the correct way, allow us to distinguish very clearly between companies that are excellent at it and those that are not. To start off, we need to know the market and our own portfolio. This shows us how we […]

Why does Contractor Performance Management matter?

Contractor Performance Management is a significant lever to add value to your company’s operations. Today, a significant portion of operating expenses is paid to externals such as suppliers and/or service providers (for simplicity called “contractors” in this post). Therefore, steering Contractor Performance by proactively managing the collaboration has a significant potential for improving service quality […]

Identify opportunities after-sales services

How to identify opportunities on after-sales services

After–sales service is a key element for many companies. Every time a sale takes place, we have the opportunity –or the obligation, depending on how you look at it – to offer customers a service. By taking advantage of this opportunity we gain a better understanding of our customers’ needs and motivations. The objective of […]

The right Contractor Operating Model – a Win-Win Model

A well-balanced contractor operating model is key to significantly reducing costs and risks associated with outsourcing. Many current contractor operating models stimulate a perverse vicious cycle, leading to additional costs for both the contractor and the contracting company. When not correctly managed, there is a transfer of operational and management inefficiencies of the contractor, through […]

Key aspects to a successful cost reduction program

Sometimes, and for many different reasons, companies consider the opportunity to conduct a global cost reduction program. This is a useful initiative, even after budgetary reductions by area and department. However, these programs often fail to develop their full potential for improvement. The causes are often more related to the approach and execution of the program […]

After-sales relationships as a competitive advantage

We are in living in the golden years of service; every organization needs to transform itself to provide unique and competitive services in order to survive. Historically, the relationship between a company and its clients pivot around the company’s core product(s); however, the global business climate demands a more customer-centric view. Therefore, more emphasis is […]

Retail growth and supplier enablement made easy

In a highly competitive and saturated market, where customer expectations are changing every day, it is very important to have a realistic strategy for differentiation and growth. In this video, Alfa Consulting partner at Cordence Worldwide alliance, North Highland, presents the key factors to bridge the gap between retailers and suppliers in order to align […]

Applying Management System concepts in a wide range of activities

The application of Management System concepts to the development of any activity can substantially improve its efficiency and results. To that end, these are some elements that should be considered: – Forecast. Estimate in advance, applying reasonable and practical criteria, the scale of activity and its expected evolution, understanding the factors that should drive it. – […]