How to identify opportunities on after-sales services

After–sales service is a key element for many companies. Every time a sale takes place, we have the opportunity –or the obligation, depending on how you look at it – to offer customers a service. By taking advantage of this opportunity we gain a better understanding of our customers’ needs and motivations. The objective of […]

The right Contractor Operating Model – a Win-Win Model

A well-balanced contractor operating model is key to significantly reducing costs and risks associated with outsourcing. Many current contractor operating models stimulate a perverse vicious cycle, leading to additional costs for both the contractor and the contracting company. When not correctly managed, there is a transfer of operational and management inefficiencies of the contractor, through […]

Key aspects to a successful cost reduction program

Sometimes, and for many different reasons, companies consider the opportunity to conduct a global cost reduction program. This is a useful initiative, even after budgetary reductions by area and department. However, these programs often fail to develop their full potential for improvement. The causes are often more related to the approach and execution of the program […]

After-sales relationships as a competitive advantage

We are in living in the golden years of service; every organization needs to transform itself to provide unique and competitive services in order to survive. Historically, the relationship between a company and its clients pivot around the company’s core product(s); however, the global business climate demands a more customer-centric view. Therefore, more emphasis is […]

Retail growth and supplier enablement made easy

In a highly competitive and saturated market, where customer expectations are changing every day, it is very important to have a realistic strategy for differentiation and growth. In this video, Alfa Consulting partner at Cordence Worldwide alliance, North Highland, presents the key factors to bridge the gap between retailers and suppliers in order to align […]

Applying Management System concepts in a wide range of activities

The application of Management System concepts to the development of any activity can substantially improve its efficiency and results. To that end, these are some elements that should be considered: – Forecast. Estimate in advance, applying reasonable and practical criteria, the scale of activity and its expected evolution, understanding the factors that should drive it. – […]