Innovation and digitization in the Healthcare industry

Written by: Joaquim Grau, Manager at Alfa Consulting The world of health is rapidly changing, adapting to the new habits and roles of patients, professionals and health services. On the one hand, a greater empowerment of patients has been developed in the decision making with regard to their treatments. On the other hand, the consolidation […]

4 Utilities Mega Trends for 2050

Our  CWW group’s Young Professional Network (YPN) gathered together and identified the potential issues utility firms will face in the future and came up with ways they can prepare for these future challenges. Such thoughts were compiled into the quick scan “Trend analysis YPN Wake-up call Cordence Utilities Summit 2018” that you can download below. […]

How to build an optimized CX organization

Written by Anna Vilatarsana and José Buch Based on North Highland White Paper “Optimizing your costumer experience-focus: An actionable guide”   It is not new, as the legendary management guru, Peter Drucker once said, “The purpose of business is to create and keep a customer”, and even there are multiple strategic priorities, we need to […]

After Sales: A comprehensive approach to customer retention

Written by Jordi Zaragoza After sales programs aim to perpetuate the life cycle of a customer since retaining customers offer much more benefit than trying to attract new ones. Not only is it cheaper to retain customers but also, offers an opportunity for customers to spend more for products or services they are satisfied in, […]

Beyond the Pill – Perspective

In times of technological quantum leaps and increasing patient demands, drugs alone are becoming an insufficient answer against the background of holistic and complex medical approaches. This is resulting in the appearance of services going, ‘beyond the drug’, which provide the opportunity for better health outcomes, competitive advantages and new business models. At this intersection […]

How to prepare yourself for Digitisation in Utilities

As we mentioned in our previous post, the digital revolution is impacting Utilities, bringing both a challenge and an opportunity to the sector. Utility companies realise that digitisation is the way forward in order to deal with all the changes occurring within the energy industry. But, what do they need to know to be prepared? We’ve […]

What’s fuelling the need for Digitisation in Utilities?

Digitization is impacting all sectors, and Utilities is no exception. The digital revolution is coming to the power industry triggering new business models. There is no doubt that within the next years, significant changes are set to hit the industry, bringing both a challenge and an opportunity. But, what is currently fuelling the need for digitisation? In […]

Electric Vehicles – a “Killer App” for Utilities?

After many years of fits and starts, the Electric Vehicle (EV) market is showing signs of coming into its own. This advance of the EV market is happening with both a push from policy makers and a pull from the market: a growing infrastructure of public charging stations, a decrease in the cost of lithium ion […]

Enabling the Value of Time

Autonomous driving will change the automotive industry and mobility as we know it.  New transport systems and transport options are being developed already. And because of this the experience of traveling alone in one’s own autonomous vehicle will also fundamentally change.  The idea that the time spent in a vehicle can be used for a […]

Cyber Security in Utilities Sector

Utilities are evolving fast through digitization. More assets are getting connected today than ever in order to become agile, customer focused and innovative. This leaves the sector vulnerable to cyber attacks, as has been witnessed throughout the world in recent years. Role of the Utilities sector As nations develop and bring prosperity to people, the […]