Enabling the Value of Time

Autonomous driving will change the automotive industry and mobility as we know it.  New transport systems and transport options are being developed already. And because of this the experience of traveling alone in one’s own autonomous vehicle will also fundamentally change.  The idea that the time spent in a vehicle can be used for a […]

Cyber Security in Utilities Sector

Utilities are evolving fast through digitization. More assets are getting connected today than ever in order to become agile, customer focused and innovative. This leaves the sector vulnerable to cyber attacks, as has been witnessed throughout the world in recent years. Role of the Utilities sector As nations develop and bring prosperity to people, the […]

Global Insights on Energy Distribution

Global Insights on Energy Distribution

Energy Distribution companies around the world are interested in knowing how to respond to new customer demands as well as about the adoption of new technologies. There are a few global trends and challenges in the electricity distribution business that companies in the sector must be aware of. For this reason, we are pleased to […]

7 upcoming technological innovations on Energy Distribution

An important challenge facing Energy Distribution companies will be adapting their business model to new technologies and innovation trends. In this context, adapting to the clients needs and improving operational efficiency will be key. To help you accomplish this, we have gathered the 7 most relevant upcoming technological innovations on Energy Distribution: Inclusion of distribution automation […]

Increasing your sales with after-sales services

From a purely sales point of view, after-sales service has its own characteristics, which, developed in the correct way, allow us to distinguish very clearly between companies that are excellent at it and those that are not. To start off, we need to know the market and our own portfolio. This shows us how we […]

Why does Contractor Performance Management matter?

Contractor Performance Management is a significant lever to add value to your company’s operations. Today, a significant portion of operating expenses is paid to externals such as suppliers and/or service providers (for simplicity called “contractors” in this post). Therefore, steering Contractor Performance by proactively managing the collaboration has a significant potential for improving service quality […]

Identify opportunities after-sales services

How to identify opportunities on after-sales services

After–sales service is a key element for many companies. Every time a sale takes place, we have the opportunity –or the obligation, depending on how you look at it – to offer customers a service. By taking advantage of this opportunity we gain a better understanding of our customers’ needs and motivations. The objective of […]

The right Contractor Operating Model – a Win-Win Model

A well-balanced contractor operating model is key to significantly reducing costs and risks associated with outsourcing. Many current contractor operating models stimulate a perverse vicious cycle, leading to additional costs for both the contractor and the contracting company. When not correctly managed, there is a transfer of operational and management inefficiencies of the contractor, through […]