“Patient-Centricity” is generally defined as a goal to achieve better health outcomes and quality of life for patients. A patient-centric organization should be one in which all stakeholders are strategically aligned towards better patient care, through improved R&D and better products and solutions, thereby increasing transparency, patient trust and improved patient experience. The healthcare sector […]
Automotive Groups have recently started to engage in large digital transformation programs triggering major internal changes to fill the gap with other “customer-oriented” industries. Almost all Automotive Groups now have digital departments, with generally strong communication within the digital transformation and the customer approach. The customer approach topic is in fact a real challenge for […]
In times of technological quantum leaps and increasing patient demands, drugs alone are becoming an insufficient answer against the background of holistic and complex medical approaches. This is resulting in the appearance of services going, ‘beyond the drug’, which provide the opportunity for better health outcomes, competitive advantages and new business models. At this intersection […]
Autonomous driving will change the automotive industry and mobility as we know it. New transport systems and transport options are being developed already. And because of this the experience of traveling alone in one’s own autonomous vehicle will also fundamentally change. The idea that the time spent in a vehicle can be used for a […]
In this time of uncertainty and rapid changes, it is crucial to have clear visions about how digitalization will impact in our organizations, as doors of new amazing opportunities are constantly opening at different levels and varied sectors. For this reason, we would like to introduce the white paper “Leading successful digital transformation, across the […]
Contractors are the key and major work force in all projects in the Oil & Gas sector. The challenges in this sector are tremendous (fluctuation of energy prices, environmental specifications, political pressure) and in order to continue growth and transformation companies need to ensure their ability for renewal. It is therefore appropriate to rethink the […]
Contracting third party companies for operational fulfillment is an increasing practice and despite the advantages this management practice offers, Contractor Management still remains a major headache for many companies. Why should I care about Contractor Management? A significant part of the budget of any company is in the hands of third parties and increasing with the […]
Contractor Performance Management is a significant lever to add value to your company’s operations. Today, a significant portion of operating expenses is paid to externals such as suppliers and/or service providers (for simplicity called “contractors” in this post). Therefore, steering Contractor Performance by proactively managing the collaboration has a significant potential for improving service quality […]
Technical services are normally labor-intensive. The key to increasing efficiency is to optimize the quality of the service and the cost structure. It is therefore essential to achieve an optimum orientation of middle management in how they supervise these teams, which are usually off-site. There is often a great deal of improvement to be made […]
A well-balanced contractor operating model is key to significantly reducing costs and risks associated with outsourcing. Many current contractor operating models stimulate a perverse vicious cycle, leading to additional costs for both the contractor and the contracting company. When not correctly managed, there is a transfer of operational and management inefficiencies of the contractor, through […]