Multinational company in the service industry on a worldwide scale, very focused on operational control with complex processes entailing high structural costs and low flexibility in customer support services.
After a global diagnosis in some of the most relevant countries of activity, critical levers and country-specific action plans were identified, addressing different maturity levels in terms of costs and the different market realities.
Some of the measures taken include the optimization of the office network, improvement of control spans, implementation of shared services, elimination of activities with low added value and digitization of Back Office activities
Global decrease of total structural costs of approximately 10%
Improvement of non-productive purchases of approximately 10%
Improvement of service levels of approximately 15%